How toĪn issue has been identified with recent builds of Outlook 2016 (version 1809, builds 10827 and higher). You must have an Exchange mailbox with Sherweb. This guide will explain how to fix the credential prompt error for Outlook for Office 365 Prerequisite How to fix the Outlook 2016 credentials prompt error Synopsis Modified on: Thu, 17 Nov, 2022 at 2:56 PM Repeat step 3 for any additional sets of credentials that have the word Outlook or Microsoft Office in the name.Solution home Microsoft Hosted Exchange | SharePoint | Skype for Business | Lync General How to fix the Outlook 2016 credentials prompt error Then click Remove from Vault or Remove (depending upon which version of Windows you are running). Locate the set of credentials that has either Outlook or Microsoft Office in the name and then expand the corresponding folder. Note: If 'View by' is set to Category, click User Accounts first, and then click Credential Manager. Click Start > Control Panel > User Accounts > Credential Manager.Now remove the stored password that you've used during the install.
Remove locally stored password credentials Create Office 365 App-password for accounts with MFAĬlick Show Password to unhide the password.Ĭopy the newly created password and keep it safely stored away.Ĭontinue to the next section: Remove locally stored password. So lets do it a much "easier" way! It is just well hidden, and not so well known. And it doesn't work! And the reason for that? The password you provided to Outlook, is inside the Stored Credentials store and still active. So what do you do? Re-install? Good luck with that! Been there, tried that. And Office 365/Outlook doesn't ask you for the password anymore. So once you've realized your mistake, you are stuck. Office 2016 and older, still do not have support for MFA accounts and SSO is not applicable.Īre you an Office 365 admin? Want to remove the need for this for all your users and increase your baseline security? Read hereĪnd enable "Modern Authentication" which for one allows for direct MFA support. Ever tried setting up Outlook with Office 365 for an account with MFA? Then most likely you forgot to add an App-password and instead provided your regular password.
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